PSA Integrations – A Guide to Customizable Solutions for Professional Services


PSA Integrations for Professional Services

A technology stack incorporating PSA integrations is essential for facilitating the proper attention toward high-priority, revenue-generating tasks. Isolated point solutions often result in professional service organizations devoting too much time to manually compiling reporting and tactical implementations that provide minimal ongoing value.

PSA software sits as a conduit between the “front office” (customer-facing operations) and the “back office” (administrative duties, such as accounting). This connectivity ensures that project managers have a comprehensive perspective of their project pipeline and can make their necessary adjustments to their budgeting and resource plans.

BigTime software is an open-architecture, tech agnostic, SaaS application that fully integrates across your team’s entire technology stack, including CRM, ERP, Collaboration, Project Management and Resource Management systems, minimizing resource investment for integration and enabling faster onboarding.

This post will serve as an overview of how Projector by BigTime's professional services-specific PSA platform and PSA integrations work together with the most popular CRM, project management, and accounting applications, to drive substantial improvements in profit margins and client satisfaction.

PSA CRM Integrations: CRM Software for Professional Services

PSA and HubSpot Integration

HubSpot, one of the fastest-growing CRM platforms on the market, is trusted by hundreds of thousands of companies around the world as the most efficient and comprehensive tool for winning new business. BigTime’s streamlined HubSpot integration for professional services allows users to bridge the gap between their sales and delivery. Actionable project data can be easily accessed to understand demand and delivery capacity, and centralized information eliminates redundant admin work.

Benefits include shorter time to staff new work, a better understanding of projected utilization and skills requirements for specific deals, and clarity around estimated revenue as opportunities move further down the sales pipeline. Users can take advantage of increased accuracy of proposals and a more holistic pipeline view. The resulting visibility allows HubSpot professional services organizations to improve their capacity and demand planning, define expectations earlier in the sales cycle, and ultimately enhance the customer experience – which, of course, leads to more wins.

what is psa integrationProjector by BigTime's BI Sales Dashboard pulls data from your CRM


Salesforce PSA Integration for Professional Services

BigTime Software provides a robust connection with Salesforce, the globally recognized CRM platform that is entrusted by business of all sizes to manage their sales and contact pipelines. BigTime enriches opportunity information provided by Salesforce, and also leverages its full set of modules to maximize the value derived from new business opportunities. The result? Salesforce professional services automation.

The built-in connector seamlessly transmits account, opportunity, and projections data from into BigTime Software. The Salesforce PSA integration automatically updates client and project status, and control business rules and triggers that define when opportunities appear in BigTime and how they’re modeled.

BigTime users also benefit from the ability to pull Salesforce-sourced data directly from the application, providing a consolidated view of booked and potential revenue, utilization, and staffing needs from both systems. As opportunities become more certain, resource allocation can be optimized to align seamlessly with revenue and profit forecasts.

Microsoft Dynamics 365 PSA Integrations

Projector by BigTime’s PSA integrations with Microsoft’s signature CRM system, Dynamics 365, to connect sales and project delivery teams together through feature sets that support the entire lifecycle of a client relationship. The relationship between Projector by Bigtime and Dynamics is designed to create a single source of truth for organizational performance without dedicating additional technical resources to your technology stack.

Projector’s client services team works closely with professional services firms to accurately model the pre-sales lifecycle in Dynamics CRM and the complementary delivery lifecycle in Projector. Projector by BigTime then customizes the field mappings, triggers, and business rules and turns them into a simple configuration script that facilitates the proper behavior.

Projector by BigTime users that also utilize Dynamics PSA integration benefit from seamless incorporation between the CRM and the project management, resource scheduling, and project accounting modules. Stakeholders gain a single picture of pipeline, committed, and historical revenue and performance, as well as a fully realized, real-time picture of project health useful for account management discussions. The relationship between the two platforms empowers organizations by effectively forecasting the investment required to win and maintain business.

Bonus: Download a FREE guide to learn more about PSA solutions, how they fit into your tech stack, and strategies for improving performance!


PSA Project Management Software Integrations

Microsoft Project Integrations with PSA

Professional services organizations with Microsoft Project as part of their existing technology stack can leverage Projector by BigTime to seamlessly integrate project management, time tracking, and resource scheduling in a single powerful system. Once project managers map out all the individual tasks and resources required to complete a complex effort in Microsoft Project, Projector by BigTime’s Project Management module can streamline the ensuing operational steps for a successful project delivery.

This bi-directional integration combines the best capabilities of both products. Microsoft Project gives you more powerful planning, display, and sharing capabilities. Projector by BigTime extends these features with resource scheduling and time tracking, automates the collection of task and completion status, and provides valuable analytics that give insight into your overall progress and profitability. 

Benefits of integrated Microsoft Project service automation include the ability to preserve task hierarchies, dependencies, efforts, durations, and start and end dates, and automatically request or assign resources to projects and tasks to resources. Users can also download task plans, including actual and remaining hours and percent complete data from Projector into Microsoft Project.

psa integrationTime tracking and compliance management at a glance


Jira Integration with PSA Software

Among the primary benefits of a PSA tool is the ability to link time entry data directly to projects, resource scheduling and accounting and invoicing. Jira integration with BigTime is easy to implement for companies using Jira for time entry for service management. This Jira integration provides all the benefits of BigTime PSA, like past and forecasted utilization and time reporting, while retaining your Jira time tracker system.

PSA Integrations With Accounting and General Ledger Tools

Sage Intacct Integrations with PSA Software

BigTime’s longstanding PSA integrations with Sage Intacct have benefitted many of the fastest-growing professional services firms that are quickly adding scale and complexity to their operations. This deep connectivity provides robust control over the accounting transactions necessary to sustain the business while providing management with unprecedented visibility over the full scope of a professional services firm’s operations.

Sage Intacct connectivity enables BigTime to translate operational activities into accounting transactions and instantly push them to Sage Intacct electronically. This feature empowers users to continue to manage general ledger, AR and AP transactions with Sage Intacct, with the benefit of far more automation, and extends the life of Sage’s platform as an organization scales upward.

BigTime’s out-of-the-box PSA integrations with Sage Intacct reduces the labor resources devoted to project accounting, and provides finance departments with all of the information they need in an automated and batch driven process without needing to do endless manual or double entry. Organizations also benefit from the ability to allocate job-related responsibilities to project managers and other staff without having to grant them access to Sage Intacct.

QuickBooks Integration with PSA Software

BigTime’s direct QuickBooks integration, one of the world’s most widely used accounting tools, provides a level of financial control that goes beyond simple accounting to bolster organization-wide operational efficiency.

BigTime accumulates GL, A/P, and A/R transactions as you use it to approve time and expenses, perform revenue recognition, approve payment vouchers, and issue invoices. BigTime can then send those accumulated transactions to QuickBooks on demand. The connector then creates the transactions in QuickBooks and links the two entries in both products. Once complete, BigTime marks the sent transactions to prevent accidental duplication.

Projector by BigTime’s PSA integrations extend functionality of QuickBooks project management by managing the complexities of multi-currency accounting, intercompany transactions, and project-level details in Projector by BigTime. These PSA integrations also reconcile data between two applications quickly using BigTime’s pre-built reports and cross-reference numbers.

Microsoft Dynamics GP Integration with PSA Software

Projector by BigTime clients using Microsoft Dynamics GP are able to move beyond simple job accounting into more in-depth, professional services-focused back office operations. Projector by BigTime has a built-in connector that can interface with Dynamics GP via Microsoft’s eConnect API, which translates operational activities into accounting transactions and sends them to Dynamics GP electronically with one click.  These transactions allow you to continue managing A/R and A/P aging, pay vendors, and apply cash receipts within Dynamics GP.

Beyond these transactional PSA integrations, Projector by BigTime users gain a wide-ranged of functionality that enables the software to become a comprehensive sub-ledger for Dynamics GP. Integrated feature sets include configurable review and approval workflows for time and expenses, as well as revenue recognition, routing, and accruals for unbilled and deferred revenue balances. Projector by BigTime also enables users to see the profitability of fixed-price engagement in real time. Taken together, Projector’s connection to Dynamics is a valuable tool for fixing revenue leakage and gaining a stronger insight into ongoing profitability trends.

Netsuite PSA Integration with PSA Software

Projector by BigTime also offers a Netsuite PSA integration. Provide Netsuite with all of the information your professional services’ finance team needs to accurately manage A/R, A/P, and G/L transactions.

PSA Integrations With Slack for Project Management

For professional services teams using Slack, entering time has never been easier. With Projector by BigTime's Slack integration, you can streamline time entry and simplify collaboration by logging hours worked against specific projects without ever having to leave the Slack application. With a few key strokes, enter time by project and include a description of work done. Entries automatically flow into Projector by BigTime, keeping project and utilization tracking up to date for efficient project management.

PSA Integrations Summary

SPI Research notes the importance of information integration in its 2022 Benchmark Survey, stating that “Visibility throughout the PSO (Professional Services Organization) ensures everyone is operating with the same information to achieve organizational goals.” Click here to download the Professional Services Benchmark Survey.

At BigTime, our philosophy around PSA integrations is that we will choose the path that makes the most sense for the problem that our customers are trying to solve. Whether it be a web service integration, one of our native productized integrations, or something custom built, our goal is to approach PSA integrations in a way that provides our customers with the most value and fastest path to achieving their business objective.

View more information about BigTime's PSA integrations, or contact us today if you don’t see something you need and our PSA team will discuss possibilities for meeting the needs of your unique technology ecosystem.

demo psa integration software

Frequently Asked Questions About PSA Integrations

What is PSA integration?

PSA integration (professional services automation integration) integrates information surrounding high-priority, revenue-generating tasks to provide real-time visibility throughout a services organization to efficiently achieve business objectives. By integrating a PSA platform with a service organization’s CRM, project management, and accounting applications, the organization can drive substantial improvements in profit margins and client satisfaction.

What are PSA CRM integrations?

Integrating PSA software with CRM software for professional services allows service businesses to bridge the gap between sales and delivery. Actionable project data can easily be accessed to understand demand and delivery capacity, and centralized information eliminates redundant admin work. Popular PSA CRM integrations involve connecting with HubSpot, Salesforce and Microsoft Dynamics 365.

What are PSA project management software integrations?

Project management software integration with professional services automation (PSA) software provides enhanced capabilities with resource scheduling and time tracking, automated collection of task and completion status, and valuable analytics that give insight into overall progress and profitability. Popular project management software integrations involve connecting a PSA tool with Microsoft Project and Jira.

What are PSA project accounting software integrations?

Project account software integration with a professional services automation (PSA) tool provides robust control over A/R, A/P and G/L transactions necessary to sustain the business while providing management with real-time visibility over the full scope of a service organization’s operations. Popular project accounting software integrations involve connecting a PSA tool with Sage Intacct, QuickBooks, Microsoft Dynamics GP and Netsuite.

What are available PSA integrations?

True best-of-breed PSA solutions such as Projector PSA have the ability to integrate into the unique tech stack of a service organization, including connecting with applications for CRM, accounting, project management, workflow management, business intelligence, single sign-on, and more.