"When my client sends checks, I have to wait for the mail to get here, check the mail, wait until the bank is open... so there was quite a bit of lag time with getting that money into the account. And with BigTime Wallet, it doesn't matter if it's a holiday, if it's 2 am or 2 pm, they can pay any time, anywhere and I can send them a link and they will be able to pay me from, you know... I've been paid from an airplane, I've been paid from Chile, I've been paid from the room next door. So it really makes it convenient for the customer."
Jen Henderson | President of HPE
We sat down with Jen Henderson, President of HPE, to discuss how BigTime Wallet has streamlined payment processing from the get-go, reduced billable staff and utilization time, and how they are getting paid by clients faster and from anywhere…even from an airplane!
Jen: I’m Jen Henderson, the owner of Henderson Professional Engineers. We are a civil engineering company – we work in the land development sphere and are located just north of Austin, Texas, in Round Rock.
BigTime: What challenges led your firm to BigTime Wallet?
Jen: Our firm was brand new; we started the business in November of 2020 and there was no way for me to go to competitors because we were in the middle of COVID. I couldn't ask them what they were doing and how they made their business operate. So when I reached out to some CPAs, they told me that BigTime was a great project management tool and when I looked at it, inside of BigTime was BigTime Wallet, and I realized that was going to make payment processing so easy and something that I wouldn’t have to deal with. So that was one less thing that I would have to find a service for, that I would have to integrate into the business, that I would have to learn and understand. Really, the challenges were in the unknown – we just didn’t know how to do it and what to do and where to go from there.
BigTime: How were you receiving payments before?
Jen: Clients like to wait until they get an invoice, so a lot of times when my clients send checks, I have to wait for the mail to get here, check the mail, wait until the bank is open... so there was quite a bit of lag time with getting that money into the account. And with BigTime Wallet, it doesn't matter if it's a holiday, if it's 2am or 2pm, they can pay any time, anywhere and I can send them a link and they will be able to pay me from, you know... I've been paid from an airplane, I've been paid from Chile, I've been paid from the room next door. So it really makes it convenient for the customer.
BigTime: What have been the top 3 benefits of BigTime Wallet?
Jen: The top 3 benefits of using BigTime Wallet are that you don’t have to keep up with the payment – you know that it’s going to get into the bank. And you don’t have to keep up with any credit card information or bank accounts so they (clients) don’t have to give me that information, it’s stored through BigTime Wallet. There’s no data that I have to keep. There’s security in that, you know? They don’t have to give me their credit card info: they put it in and I never see it. So that’s a big benefit. And third, I don’t have to deal with putting the payment into BigTime and making BigTime put that into QuickBooks, and telling the bookkeeper that that particular bill is paid. It’s all automated and that’s made life so much easier. Just balancing the checkbook made it so much easier.
BigTime: What positive impacts have you seen on your firm?
Jen: One of the positive impacts I’ve found on the accounting front is just that it’s less of my time that I have to spend in making sure that everything is correct in the books and that everything is correct going to the CPA. I know that’s an increase in revenue because it’s a decrease in my time spent so that helps my utilization, my personal utilization, come up a little bit and I’m able to take on more work because I don't have to spend my time reconciling payment.
BigTime: Recommendations to others considering BigTime Wallet?
Jen: My recommendation would be to just try it because the fees you pay are going to be the same for BigTime Wallet as you would anywhere else, and if you never use it, you never pay a fee. If you have it there in your back pocket to use just in case, then it’s just one more benefit. If you actually do use it, then you’ll automatically see how wonderful it is because you’ll feel that time back in your day.
Watch our 20-minute webinar to learn more about getting paid faster with BigTime Wallet and see a demonstration of the solution in action.
Prefer a personal demo? Schedule one here.