No opinion holds more value than our customers’. Everything we do at BigTime revolves around making their jobs easier, so when we see a positive review touting our product’s unique capabilities and customer service, we get pretty excited. It’s thanks to our amazing users and their honest feedback that BigTime has been named by G2 as the #1 rated professional service software automation for Spring 2021.
“At BigTime, we are proud to be continually recognized as a leading PSA Software in customer satisfaction, user adoption, and market presence,” said Brian Saunders, Founder and Chief Executive Officer of Big Time Software. “Our customers come first, and this recognition reaffirms their trust in our solutions to help them manage the most important aspects of their business. As we move ahead through 2021, we look forward to building on this momentum to continue delivering industry-leading solutions.”
The best part of these rankings is that they are based on real reviews and satisfaction scores displayed on G2’s marketplace. The Grid Report is something we use to see how we are standing out in the PSA space.
Why this marks the 12th consecutive quarter of being listed as a PSA leader by G2:
- 98% of users rate BigTime 4- or 5-stars
- 92% of users say that they would be likely to recommend BigTime to others
- 95% quality of support rating, well ahead of the 87% average
- Average 1.5 month go-live period, compared to peers taking a minimum 2+ months
- 86% user adoption with an estimated ROI payback period of 11 months
Along with being the #1 rated PSA software, BigTime has also been received over 25 G2 badges across 5 categories, including:
- Best Estimated ROI
- Best Usability
- Best Relationship
- Best Results
- Fastest Implementation
Hear what our real, verified users of BigTime are saying:
Learn more about how BigTime can help your firm grow and see how we stack up against the competition in our G2 PSA Grid Report for Spring 2021.
About the Author
Content Marketing StrategistSee more by Leanna Michniuk