The way we measure success at BigTime has remained the same since our start— user feedback. Good or bad, we listen. Hearing from our users has helped shape our product into what it is today. It’s thanks to our amazing users and their honest feedback that BigTime has been again named by G2 as a leader in PSA for Summer 2021, along with over 20 badges across six different categories.
“Without our users, we wouldn’t be the BigTime we are today,” said Brian Saunders, Founder and Chief Executive Officer of BigTime Software. “We use these reviews to improve our product, stay relevant, and simply put— be the best we can be. We couldn’t be prouder to be named by G2 as a leader in customer satisfaction for the PSA software market.”
The best part of these rankings is that they are based on real reviews and satisfaction scores displayed on G2’s marketplace. The Grid Report is something we use to see how we are standing out in the PSA space.
Why this marks the 13th consecutive quarter of being listed as a PSA leader by G2:
- 92% of users say that they would be likely to recommend BigTime to others
- Average 1.5 month go-live period, compared to peers taking a minimum 3+ months
- 95% quality of support rating, well ahead of the 87% average
- 98% of users rate BigTime 4- or 5-stars (over 1,000 real reviews)
- 86% user adoption with an estimated ROI payback period of 11 months
Along with being named as a leader in customer satisfaction, BigTime has also received over 20 badges across 6 categories, including:
- Momentum leader
- Easiest admin
- Easiest setup
- Best relationship
- Best usability
- Best est. ROI
- Best results: small business
- Most implementable
Hear what our real, verified users of BigTime are saying:
Learn more about how BigTime can help your firm grow and see how we stack up against the competition in our G2 PSA Grid Report for Summer 2021.
About the Author
Content Marketing StrategistSee more by Leanna Michniuk